UTF-8 | LF
================================================================================
CopySignalWorks — Legal & Compliance Documentation
Calle Mayor 20, 50001 Zaragoza, Spain
Last Updated: 2026-08-20
================================================================================
---
section: PRIVACY_POLICY
---
# Privacy Policy
## 1. Data Controller
CopySignalWorks ("we", "us", "our") is the data controller responsible for
your personal data. Our registered address is:
Calle Mayor 20, 50001 Zaragoza, Spain
Email: [email protected]
Phone: +34 974 83 26 51
## 2. Data We Collect
We may collect and process the following categories of personal data:
a) Identity Data: Full name, username, or similar identifier.
b) Contact Data: Email address, telephone number, billing address.
c) Technical Data: IP address, browser type, operating system, device type,
pages visited, and time zone settings.
d) Communication Data: Any correspondence sent through our contact forms,
email, or telephone.
e) Marketing Data: Your preferences in receiving marketing from us and your
communication preferences.
## 3. Purpose of Processing
We process your personal data for the following purposes:
a) To respond to your inquiries and provide requested services.
b) To perform contractual obligations under our service agreements.
c) To comply with legal and regulatory obligations under EU law.
d) To improve our website, services, and customer experience.
e) To send marketing communications only where you have given explicit consent.
## 4. Legal Basis (GDPR Article 6)
We rely on the following legal bases for processing:
- Consent: Where you have given explicit consent for specific purposes.
- Contract: Where processing is necessary for the performance of a contract.
- Legitimate Interest: Where processing is necessary for our legitimate
business interests, balanced against your rights.
- Legal Obligation: Where processing is required by applicable law.
## 5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes
for which it was collected, including any legal, accounting, or reporting
requirements. Retention periods are determined based on the nature of the data
and applicable regulations.
## 6. Your Rights (GDPR Chapter III)
Under applicable data protection law, you have the following rights:
- Right of Access (Article 15)
- Right to Rectification (Article 16)
- Right to Erasure / "Right to be Forgotten" (Article 17)
- Right to Restriction of Processing (Article 18)
- Right to Data Portability (Article 20)
- Right to Object (Article 21)
- Right to Withdraw Consent (Article 7)
To exercise any of these rights, contact us at: [email protected]
## 7. International Transfers
Your data may be transferred to, and processed in, countries outside the
European Economic Area (EEA). We ensure appropriate safeguards are in place,
including Standard Contractual Clauses (SCCs) approved by the European
Commission.
## 8. Data Security
We implement appropriate technical and organizational measures to protect your
personal data against unauthorized access, alteration, disclosure, or
destruction. These include encryption, access controls, and regular security
audits.
## 9. Data Protection Authority
You have the right to lodge a complaint with a supervisory authority. In Spain,
the relevant authority is:
Agencia Española de Protección de Datos (AEPD)
www.aepd.es
---
section: TERMS_OF_SERVICE
---
# Terms of Service
## 10. Agreement to Terms
By accessing or using the services provided by CopySignalWorks ("Agency"), you
agree to be bound by these Terms of Service ("Terms"). If you do not agree
with any part of these Terms, you may not access or use our services.
## 11. Scope of Services
CopySignalWorks provides copywriting, content strategy, brand messaging,
email marketing, and editorial services. The specific scope, deliverables,
timelines, and pricing for each engagement shall be defined in a separate
Service Agreement ("Statement of Work") executed between the parties.
## 12. Client Obligations
The Client agrees to:
a) Provide timely access to materials, information, and resources necessary
for the Agency to perform its services.
b) Designate a primary point of contact for all communications.
c) Review and provide feedback on deliverables within the agreed review
periods.
d) Make payments in accordance with the payment terms set forth in the
applicable Statement of Work.
## 13. Intellectual Property
All deliverables created by CopySignalWorks under a Service Agreement shall
become the exclusive property of the Client upon full payment. The Agency
retains ownership of pre-existing intellectual property, tools, templates,
and methodologies used in the creation of deliverables.
## 14. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary
information shared during the course of the engagement. This obligation
survives the termination of the Service Agreement for a period of two (2)
years.
## 15. Limitation of Liability
To the maximum extent permitted by applicable law, CopySignalWorks shall not
be liable for any indirect, incidental, special, consequential, or punitive
damages arising out of or related to the use of our services. Our total
aggregate liability shall not exceed the total fees paid by the Client under
the applicable Service Agreement.
## 16. Indemnification
Each party agrees to indemnify and hold harmless the other party from any
claims, losses, or damages arising from a breach of these Terms or the
applicable Service Agreement.
## 17. Termination
Either party may terminate a Service Agreement with thirty (30) days written
notice. Upon termination, the Client shall pay for all services rendered up
to the date of termination. Sections relating to intellectual property,
confidentiality, and limitation of liability shall survive termination.
## 18. Governing Law
These Terms shall be governed by and construed in accordance with the laws
of the Kingdom of Spain and the European Union. Any disputes shall be subject
to the exclusive jurisdiction of the courts of Zaragoza, Spain.
---
section: COOKIE_POLICY
---
# Cookie Policy
## 19. What Are Cookies
Cookies are small text files placed on your device when you visit a website.
They are widely used to make websites work efficiently and to provide
information to website owners.
## 20. Cookies We Use
a) Strictly Necessary Cookies: Essential for website functionality. These
cannot be disabled. They enable core features such as session management
and security tokens.
b) Functional Cookies: Enable enhanced functionality and personalization,
such as remembering your preferences and settings.
c) Analytics Cookies: Collect information about how visitors use our
website, such as pages visited and errors encountered. This data is
aggregated and anonymized.
d) Marketing Cookies: Used to track visitors across websites to display
relevant advertisements. These are only set with explicit consent.
## 21. Managing Cookies
You can control and manage cookies through your browser settings. Most
browsers allow you to:
- View what cookies are set and delete them individually.
- Block cookies from specific or all websites.
- Block third-party cookies.
- Delete all cookies when you close your browser.
Please note that disabling certain cookies may impact the functionality of
our website.
## 22. Third-Party Cookies
We may use third-party services that set their own cookies, including:
- Google Analytics (analytics)
- Google Maps (functional, embedded on contact page)
- CDN providers (functional)
Each third-party service has its own privacy policy governing the use of
their cookies.
## 23. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted
on this page with an updated revision date. Continued use of our website
after changes constitutes acceptance of the updated policy.
---
section: REFUND_POLICY
---
# Refund & Reimbursement Policy
## 24. General Policy
CopySignalWorks is committed to delivering high-quality copywriting and
content services. Refund eligibility is determined based on the stage of
service delivery and the terms outlined in the applicable Statement of Work.
## 25. Pre-Delivery Refund
If a project has not yet commenced and no work has been performed, the Client
may request a full refund of any advance payments within fourteen (14) days
of the payment date. Requests must be submitted in writing to
[email protected].
## 26. Partial Delivery Refund
If work has partially commenced, the Client may be eligible for a pro-rata
refund based on the percentage of work completed. The refund amount shall be
calculated as follows:
Refund = Total Fee - (Total Fee × Percentage of Work Completed)
## 27. Completed Work
No refunds shall be issued for work that has been completed, delivered, and
accepted by the Client. Delivery acceptance occurs when the Client:
a) Formally approves the deliverable in writing, OR
b) Uses the deliverable in a commercial context, OR
c) Does not raise objections within the agreed review period.
## 28. Revision Policy
Standard Service Agreements include up to two (2) rounds of revisions at no
additional cost. Additional revisions shall be billed at the Agency's standard
hourly rate or as defined in the Statement of Work.
## 29. Dispute Resolution
Any disputes regarding refunds shall be addressed through good-faith
negotiation between the parties. If no resolution is reached within thirty
(30) days, either party may seek mediation through the courts of Zaragoza,
Spain, in accordance with applicable law.
## 30. Non-Refundable Items
The following are non-refundable:
- Fees for work that has been delivered and accepted.
- Rush fees and expedited delivery surcharges.
- Third-party costs incurred on behalf of the Client (e.g., stock imagery,
licensing fees, paid distribution costs).
================================================================================
End of Document — CopySignalWorks Legal & Compliance
Contact: [email protected] | +34 974 83 26 51
================================================================================